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Bell Novatel MiFi 2372 deemed vulnerable for tellurian make use of, removed
We knew there had to be a locate with the Novatel MiFi 3G routers — they were only too available. But, little did we know which catch concerned risk to our illness as well as wellbeing! Bell Mobility has been promulgation couriers around (real people holding envelopes, not unicorns) to owners of a Novatel MiFi 2372, delivering dire-sounding letters (a copy can be found after a mangle revelation them to pause make use of of their routers as well as, if that wasn’t sufficient, they were all remotely deactivated yesterday sunrise. Owners have been told to send their MiFis behind to a association for deputy, the routine pronounced to take the whopping 6 to 8 weeks. Novatel is promulgation U998 Turbo Sticks to those influenced for make use of in a interim, though which doesn’t do you most great if your device lacks USB ports, similar to our hapless tipster’s iPad. We can assimilate a disappointment of giving up your tool for dual months, the pick doesn’t tune as well delectable possibly.
[Thanks, Justin]
Hello,
This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the Bell MiFi 2372:
Novatel’s top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents reported from Bell and Virgin Mobile Canada, with battery overheating issues. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to over-heat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.
Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. Consistent with that and as a preventive measure, the Company has communicated an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door.
The EMEA MiFi 2352 is shipping with a new battery cover.